Privacy and Data Policy

This Privacy Policy explains how VibroBet collects, uses and protects personal information when you use our online casino and sportsbook services in the United Kingdom. We are committed to keeping your data safe and to being clear about what we hold, why we use it and how you can manage it.

Types of data we collect

Personal data

When you register an account we collect basic identity and contact details such as your full name, date of birth, email address, postal address and phone number. We also collect identity documents and proof of address where required for verification and anti-money-laundering checks.

Technical data

We automatically gather technical information needed to run the service, including IP address, device and browser type, operating system, unique device identifiers and location data where permitted. This also covers usage information such as pages visited, game activity and session times.

Transactional data

We record financial and betting activity such as deposits, withdrawals, bet history, wins and losses, payment method details and any correspondence relating to transactions or disputes.

How we use your information

We use personal and technical data to operate your account, process payments, complete identity checks, prevent fraud and meet our regulatory obligations. Your information helps us provide customer support, investigate suspicious activity and maintain the integrity of the service. Where you consent, we may also use data to send promotional messages and tailored offers, which you can opt out of at any time.

Data protection and storage

Your data is stored securely and access is restricted to authorised staff and service providers who need it to perform their duties. We use standard security measures such as encryption during transmission and logical access controls. We retain data only for as long as is necessary for business, legal or regulatory purposes, and we review retention periods periodically.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, secure your sessions, and analyse site usage. Some cookies are essential for the service to function, while others support analytics and personalised content. You can manage cookie settings through your browser or via the cookie controls on our site.

Your rights

If you are based in the UK you have rights in relation to your personal data. These include the right to access the personal information we hold about you, request correction, ask for erasure, request restriction of processing, object to processing and, where applicable, request data portability. You may also withdraw consent to marketing at any time.

Access, correction and deletion

You can view and update certain account details in your account settings. For further requests, such as deletion or portability, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe and may need to retain certain information to comply with legal obligations.

Information sharing and third parties

We share data with third-party service providers who assist with payments, identity verification, fraud prevention, hosting, analytics and customer support. These partners process data on our behalf under contract and are required to protect it. We may also disclose information if required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are posted will constitute acceptance of the updated policy.